LEGAL

Privacy Policy

Last updated: May 18, 2026 · Effective: May 18, 2026

This Privacy Policy describes how Safeguard by Innovative ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at https://www.promoplace.com/ (the "Site") or make a purchase from us.

1. Information We Collect

We collect information you provide directly to us, including:

• Account & Order Information: Name, email address, billing and shipping address, and phone number when you place an order or create an account.
• Payment Information: Payment card details are collected and processed by our payment processor, Stripe. We do not store your full card number on our servers.
• Communications: Any messages or inquiries you send us.

We also automatically collect certain information when you visit the Site, including your IP address, browser type, referring URLs, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, and send related confirmations and updates
• Respond to your comments and questions
• Send promotional communications (you may opt out at any time)
• Monitor and analyze trends and usage of the Site
• Detect and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

3. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing (Stripe), shipping, and email delivery.
• Legal Requirements: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale, or acquisition of our business.

We do not sell your personal information to third parties.

4. Payment Processing

All payments are processed securely by Stripe. When you provide payment information, it is transmitted directly to Stripe and is subject to Stripe's Privacy Policy. We receive only limited transaction data from Stripe.

5. Cookies

We use cookies and similar tracking technologies to track activity on our Site and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the information below.

8. Security

We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

Questions? Contact us at support@innoprint.com

LEGAL

Fulfillment Policy

Last updated: May 18, 2026

This Fulfillment Policy outlines how Safeguard by Innovative collects and fulfills orders for promotional products and apparel through https://www.promoplace.com/.

1. Client Store Fulfillment

All promotional product and apparel orders are collected and fulfilled based on the Client Store specifics listed on the main website page. These specifics — including order collection windows, production timelines, and delivery details — are established and agreed upon with the Client Contact prior to the store going live.

By placing an order, you acknowledge that fulfillment will occur according to the terms defined for your specific Client Store. Please refer to your store's main page for the applicable collection and fulfillment schedule.

2. Order Confirmation

You will receive an order confirmation email at the address provided at checkout. If you do not receive a confirmation within 24 hours, please check your spam folder or contact us at support@innoprint.com.

3. Order Changes & Cancellations

Because all items are custom-produced to order, orders cannot be modified or cancelled once placed. All sales are final.

4. Incorrect or Undeliverable Addresses

It is your responsibility to provide an accurate shipping address at checkout. If a shipment is returned due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping charges may apply.

5. Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 10 business days of the date delivered. We will work with the carrier to investigate and, where appropriate, arrange a replacement or credit.

Questions about your order? Contact us at support@innoprint.com

LEGAL

Return & Refund Policy

Last updated: May 18, 2026

All products offered by Safeguard by Innovative are custom-manufactured and personalized specifically for each client. Because every order is produced exclusively to your specifications, all sales are final.

1. All Sales Final

Due to the custom and client-specific nature of our products, we do not accept returns or exchanges. Once an order has been placed and production has begun, it cannot be cancelled, returned, or refunded.

By placing an order with us, you acknowledge and agree that all sales are final.

2. Damaged or Defective Items

While we do not accept returns, we stand behind the quality of our work. If your order arrives damaged, defective, or materially different from what was approved in your proof, please contact us within 10 business days of delivery at support@innoprint.com with:

1. Your order number
2. A description of the issue
3. Clear photos of the damaged or defective item(s) and packaging

We will review your claim and, at our discretion, arrange a replacement or issue a credit for qualifying issues caused by production or shipping errors.

3. Order Accuracy

Because all items are custom-produced, it is the customer's responsibility to carefully review all artwork proofs and order details before approving production. We are not responsible for errors in submitted artwork, spelling, color choices, or other specifications that were approved by the customer prior to production.

4. Order Cancellations

Orders may only be cancelled before the store closing date listed on the main website page. To request a cancellation, contact us immediately at support@innoprint.com. Once production has started, cancellations are not possible and the full order amount remains due.

Questions about your order? Contact us at support@innoprint.com